The operator of FILEZ and Filelo is ИП Мухин Александр Николаевич (INN 504102486172, OGRNIP 324508100105086), registered in the Russian Federation. The site provides online document-processing tools free of charge. The optional FILEZ Plus plan removes advertising for a logged-in account for one calendar month (199 RUB) or year (1,999 RUB). There is no automatic renewal.
Registration requires email confirmation and acceptance of these terms, plus a separate consent for personal-data processing. Paid access begins only after payment is successfully verified by an authorized payment provider. Until that provider is connected, the site does not accept payments.
The service does not guarantee that converted files meet every external organization's requirements. Users should verify results before relying on them. Files are temporarily stored as described in the Privacy Policy; optional 24-hour result sharing stores the file for up to 24 hours.
Refund requests are handled according to applicable Russian consumer law, taking account of the extent of services supplied and any unused paid time. Contact al@muxin.ru or the support form.
Paid pricing changes do not shorten an already purchased period. Russian law governs this offer.